Reference

The Rules That Cover Your Account

Your 8999mos account runs on written terms you can read before you deposit a single taka, and the same terms cover your bKash, Nagad and Rocket transfers, your sportsbook bets and your slot sessions.

Terms you can read firstWallet rules in plain wordsRegion-based eligibilityOne policy across sports and casino
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8999mos The Rules That Cover Your Account
REACH OUR DESK

Where to Send a Legal Question

If a term does not read clearly, ask us before you act on it rather than after. Our Bangladesh support desk handles account, wallet and policy questions through the same channels you use for a deposit issue, and we log every legal query against your account so the reply you get matches the record we hold. Have your registered mobile number and the wallet name you used ready — bKash, Nagad or Rocket — because that is what lets us pull your file on the first reply instead of the third.

Team online

In-account message

Send a policy question straight from your logged-in account. This is the path we recommend for anything touching a live wallet, because we can verify you on the spot and answer against your own record.

Email to our support address

Write to the address listed inside your account for terms and document questions. Attach a screenshot if a payment reference is involved. Keep the subject line short and quote your registered mobile number.

Escalation request

If a first reply does not settle it, reply on the same thread and ask for escalation. The agent reopens your case with the earlier notes attached, so you are not asked to explain the same thing twice.

DATA AND ACCESS

What We Hold and Who Can See It

Legal pages usually hide the part you actually care about, which is what happens to your details after you hand them over. So here it is plainly: we keep the identity data needed to verify a wallet, the transaction references from your bKash, Nagad and Rocket transfers, and the session records that let us spot a login from an unfamiliar device. We retain those records for as long as the account is open and for the period afterwards that accounting and dispute handling require. You can ask us what we hold, request a correction to a wrong name or number, or close the account and ask what remains on file.

Account security

Your password and the one-time code sent to your registered mobile are the two keys to your account. Never share the code with anyone, including someone claiming to be from our support desk.

Data we collect

We hold your name, mobile number, wallet details and transaction references. That is what lets us match a bKash or Nagad deposit to your account instead of leaving it uncredited.

Retention window

Records stay while your account is active and for the period after closure that accounting and dispute handling need. Ask us and we will tell you what is still on file.

Requesting changes

You can ask to see, correct or remove your data from inside the account. We confirm the request against your registered number before we act on it.

Legal Questions We Get Often

These are the questions that land in our inbox most often, answered the way we would answer them in a chat rather than in legal phrasing. If yours is not here, send it through the support desk and we will add it when enough people ask the same thing.

No. You still need to be in an eligible region and to meet the law that applies where you live. We ask you to confirm your region, and availability depends on local law rather than on the account existing.

Our wallet rules name bKash, Nagad, Rocket, Upay and bank transfer because those are the rails we handle. Each one is accepted only from an account registered in your own name, and the name must match your 8999mos profile.

Yes. Send the request from inside your logged-in account so we can verify you against your registered mobile number, and we will tell you what is on file, including transaction references from your wallet deposits.

The version posted here governs from the moment it goes live. If a change affects your wallet or how you access the account, we flag it in the account rather than leaving you to find it on your own.

They are. One policy set covers the sportsbook, the live tables and the slots. RTP information is shown only where a game or provider exposes it, and we do not publish figures we cannot verify.

Ask from inside the account or through the support desk and we action it after verifying you. Basic transaction and identity records remain for the period that accounting and dispute handling require.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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