Reference

What You Agree To When You Use 8999mos

These terms set out exactly how your account works on 8999mos — what we expect from you, what you can expect from us, and how wallet transactions through bKash, Nagad, and Rocket are governed.

Account eligibility rulesbKash, Nagad, Rocket wallet termsDeposit and withdrawal conditionsAccount suspension policyJurisdiction-dependent access
8999mos What You Agree To When You Use 8999mos
TERMS CONTACT PATHS

Reach Us About Any Terms Question

If a clause in these terms is unclear, or you want to flag a concern about how a rule has been applied to your account, our support team handles terms-related queries directly. Reach out through the channels below and reference your account ID so we can pull up your record without delay.

Team online

Live Chat

Start a live chat session from your account dashboard. Share your account ID and the specific clause you want us to clarify — our team reviews terms queries and responds directly.

Email Support

Send a written query to our support email address. Include your registered mobile number and a brief description of the terms issue. We aim to respond to all written queries in order.

Help Centre

Our help centre carries a plain-English summary of key terms sections, including wallet rules for bKash, Nagad, and Rocket deposits and the account verification process.

HOW WE UPHOLD TERMS

The Commitments Behind These Terms

These terms are not one-sided rules — they also spell out what 8999mos commits to you. We hold wallet transaction records for every bKash, Nagad, and Rocket movement through your account, so any dispute about a deposit or withdrawal has a traceable audit trail. Account security is enforced through OTP verification at login and at the withdrawal request stage, which means no payout leaves your account without a confirmed PIN step. If you believe a term has been applied incorrectly to your account, you have a clear path to request a review through support.

Transaction Records

Every bKash, Nagad, and Rocket wallet move through your account is logged with a timestamp. You can request a statement of your wallet history through the account settings page.

Account Security Steps

OTP verification applies at login and withdrawal stages. This two-step check means your account balance and wallet details stay under your control, not anyone else's.

Terms Review Requests

If you believe a rule was applied to your account in error, submit a written review request through email support. Reference the specific clause and your account ID for a faster response.

Jurisdiction Transparency

We state clearly where these terms apply and where they do not. Access from Bangladesh depends on local law and eligible regions — we do not make legal determinations on your behalf.

Common Questions About These Terms

The questions below come from real account holders asking about how specific clauses work in practice — from wallet rules to account suspension triggers to how we handle term changes.

We update terms when needed and notify you via your registered contact or a site notice. Continuing to use your account after a change means you accept the updated version.

Yes. Every wallet transaction through bKash, Nagad, or Rocket is governed by these terms. Each deposit creates a logged record in your account that both you and our team can reference.

We may suspend or permanently close accounts where a breach is confirmed. This includes duplicate accounts, misuse of wallet transfers, or activity that violates the laws of your eligible region.

Access depends on your local law and the eligible regions we serve. We do not confirm legality on your behalf — check whether online account activity of this kind is permitted where you are.

Submit a written request via email support. Include your account ID, the clause you believe was applied incorrectly, and a brief account of the issue. Our team reviews each dispute on its record.

Yes. Wallet rules cover minimum and maximum transaction thresholds, the verification step required before a Rocket withdrawal processes, and how we handle failed or reversed bKash transfers.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.